INSTRUCTIONS: Take notes with a pen and paper to help you retain information. There will be tests on important information. Feel free to pause throughout as needed, get a coffee, take a stroll. This module should take no more than 40 minutes. Please reach out to Compliance@honorhealthnetwork.com for questions or concerns.

1. You will present yourself as professional and a clear concise communicator who people respect and reach out to for help.

2. You will communicate efficiently without causing yourself or others to slow down or second guess what you meant.

3. You avoid confusion and long back and forth clarification conversations.

4. You are a role model to the new team members.

5. You avoid unnecessary friction from miscommunication.

6. You reduce the amount of wasted time from too many unneccesary emails.

2. One of the most common mistakes is sending an email for something that should have been a quick teams message. Or sending a Teams message for what should have been sent as an email. "Too many emails" is one of the most common complaints we hear, and the first thing to look at, is how many of these could have been Teams messages. 

3. Another reason we get too many emails, is we are copied on things that we rarely if ever need to see. A classic example is responding to a group email and you CC everyone: "Understood" or "Thank you" or "I agree". 

Think very hard before you CC anyone on an email.

4. Lets look at another example of poor email technique

5. Lets look at an example of a questionable Teams message.