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  • INSTRUCTIONS:

    Take notes with a pen and paper to help you retain information. There will be mandatory questions asked on each section. This module should take no longer than 15 minutes. However, you are not being timed so please feel free to pause as needed to rewatch videos. If you have questions email the recruit@qualityny.com.

  • What kind of people do we want to hire?

    People that meet our core values + Have a Great Attitude
  • Our core values image
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    Care for our Patients as we would care for our Family – Compassion in every interaction

    Empower Everyone to Innovate & Grow – Drive progress by moving fast & learn from mistakes

    Reputation Conscious – Maintain a high level of personal integrity in everything we do

    Ambitious Team - Constructively dissatisfied & hungry for achievement in all areas of life

    Trust and Transparency - Visible systems and rules applied to all, data driven decisions

    Our Community is the Heart of our Business – Constantly strengthening our bond with community

     

     Additional things to watch for in interviews:

    Will they bring drama to the workplace?

    Will they be meticulous with their processes?

    Will they fit the vibe and culture of the team and office?

     

    We have worked very hard to build our culture and our low drama work environment, it can take just one bad hire to bring it all crashing down. 

  • Ask ONLY Job-Related Questions

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    It is unlawful under federal law not to hire candidates because of their race, color, sex (including certain protections for lesbian, gay, bisexual, and transgender (LGBT) individuals), religion, national origin, age, disability, genetic information, or military service. Some states also prohibit discrimination based upon marital status and other factors.

     

    Race and Ethnicity: Applicants should not be asked questions regarding their race or ethnic background during the interview.

    Gender: Generally, there are no appropriate questions based on the applicant's gender during the interview process. The only exception to this rule is that gender can be a bona fide occupational qualification (BFOQ) when the position justifies hiring a candidate of a specific gender (for example: hiring a female actress to portray a woman in a play). Some specific areas of discrimination include:

    Pregnancy: It is against the law to reject a female candidate because she is pregnant or planning to have a child at some future date.

    Age: The Age Discrimination in Employment Act of 1967 bars discrimination against persons aged 40 or over. Be careful to avoid running any advertising that is age-biased, such as "We need a young, energetic person," or any question during the interview process that deters employment because of age.

    Citizenship / National Origin: Applicants are protected from discrimination based on their national origin. Questions related to an applicant’s national origin, such as their birthplace, ancestry, or origin of name, should be avoided. You should not ask an applicant where he/she was born, or where his/her parents were born. Before the offer, the only discussion about citizenship status that may lawfully occur is whether the applicant is currently eligible to work in the United States. This question should be asked for all candidates. You might think it is ok to say: “That is a nice accent, where are you from?” - This is a mistake - National origin is a protected status!

    Arrest or Conviction Records: DO NOT ASK ANYTHING. Once you make an offer you can get signed permission to run a background check.

    Financial Status: An interviewer should not ask if an applicant owns or rents a home or car, or if wages have been previously garnished, unless financial considerations for the job in question exist. Any employer who relies on consumer credit reports in its employment process must comply with the Fair Credit Reporting Act of 1970 and the Consumer Credit Reporting Reform Act of 1996.

    Disability: The Americans with Disabilities Act (ADA) prohibits employment discrimination against qualified individuals with disabilities, as well as persons who have a record of disability or are perceived as disabled. The protection extends to all aspects of the hiring process and all other employment-related activities. You should not ask whether the applicant has a disability. You may only ask whether the applicant can perform the essential functions of the job in question with or without a reasonable accommodation.

    Marital and Family Status: Questions that could elicit personal information about applicants' marital status or childcare arrangements should be avoided. Employers can ask if applicants are able to work the hours required by the job, or undertake job-related travel, as well as about the duration of any anticipated absences. All applicants should be treated equally.

    Military Record: Avoid questions such as what type of discharge the applicant received from military service. Applicants should be asked questions about their military experience, qualifications, or training only if they relate to the actual requirements of the position, and if asked, should be asked of all applicants.

    Religion: Applicants are protected from discrimination based on religious denomination, beliefs, customs, or religious holidays observed. Questions related to religious information should be avoided.

    Sick Leave / Medical Conditions: Avoid questions related to how many days a candidate was sick or other questions involving medical conditions.

  • While interviewing a candidate for a potential job position, which of the following questions should never be asked.*
  • "We need a young energetic-type person for this role." Is this OK to say in an interview?*
  • For safety reasons, the company wants to make sure the candidate isn't a felon or has a criminal history. How should the company go about doing this in a legal manner?*
  • What Should the Interview Look like?

  • During phone screens the following is discussed, prior to interview. Do not discuss pay during interviews: Schedule / Commute / Pay / Vaccination / Home care experience / Deal Breakers / What excites you most about this job?


    Start of Interview

    1.    Introduce yourself and everyone in the interview

    2.    Before we begin what have you learned about our company?

    3.    Briefly introduce the company

    4.    Tell us about yourself?

     Review Their Experience

    5.    Go through resume work history

    Ask: what did your week look like there? What did you enjoy about it, what did you not?

     Talk About the Opportunity / Dig Deeper

    6.    Go over our open position’s schedule, and what a typical week would look like.

    ·      Are there any mental or emotional, physical, or spiritual or scheduling limitations that will stop you from doing the jobs as described?

    ·      What do you think will be the most challenging part of this position for you?

    ·      Which parts of the job do you think you would enjoy?

    ·      Where do you think you will need the most training?

    **Remember to dig deeper if the candidate is not answering the questions to your liking**

    7.    Ask 2-3 questions regarding your concerns about the candidate

        For example: If you’re worried about their leadership skills you would ask “How would you describe your leadership skills” or “Can you tell me about a time when you demonstrated leadership skills”

    **IF YOU WOULD NOT HIRE THEM SKIP 8 & 9 & 10**

    Scare them & Sell them

    8.    Scare them straight: Go over 2 of the hardest parts about the position

    Ask if they can handle those tasks, do they are similar experience dealing with these tasks

    9.    Sell them on the opportunity – if you really like them. Go over the benefits / culture / cool people / growth / fun / what sets this team apart.

    10. Ask: When can you start if you were chosen for the position?

     Wrap It Up

    11.  Ask if they have any questions

    12. Thank them for their time and let them know next steps + when we plan to make a decision by. Have someone walk them out.

    13. Immediately after interview stay on the line for 3 minutes:

        List Pros & Cons in bullet points

        Document if any limitations were disclosed

        Indicate if candidate is still under consideration or not YES / NO / MAYBE

        Give the candidate a grade A-F

    If you are unable to discuss the candidate with the recruiter straight after the call, then you must call the recruiter later in the day with your notes.

  • Please CLICK HERE to download the 1 page Interview Guide with all the questions to ask. 

     

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