• Understanding EVV - Electronic Visit Verification

    It is a state requirement for caregivers to clock in/out electronically.

  • What is EVV?

    EVV stands for Electronic Visit Verification. Electronic Visit Verification is a method used to verify home healthcare visits to ensure patients are not neglected and to cut down on fraudulently documented home visits. Beginning January 1, 2020, home care agencies that provide personal care services must have an EVV solution in place or risk having their Medicaid claims denied, under a mandate included in the 21st Century Cures Act.

  • One of the main reasons we use EVV as much as possible today is to help prevent*
  • What information do you need to complete EVV?*
  • What should be done if a caregiver's cell phone runs out of battery, has no more data, gets lost, or has no signal/service at the moment the caregiver needs to clock in?*
  • HHA Exchange EVV System

  • How do Caregivers Get Paid?

    You get paid based on your clock in/out times. The New York State Government passed a law mandating that all healthcare workers clock in/out electronically. The best way to clock in/out is using the HHAx App. Another way to clock in/out is using the patient's phone. Please watch the following two videos and answer the questions below to learn how to clock in/out electronically, so that you can get paid for your shifts.

  • 1) How to Download and Use the HHA Exchange App
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  • Which button do you select when the question above appears on your screen?*
  • What information will you NOT need when creating a profile on the HHAeXchange app?*
  • What is the next step after creating a profile on the HHAeXchange app?*
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  • Looking at the image above, which button are you selecting first in order to clock in?*
  • How will you know if you clocked in/out correctly on the HHAeXchange app?*
  • Which phone can you use when clocking in/out?*
  • 2) How to Clock In/Out Using the Patient's Phone
  • How does EVV help verify the caregiver delivered service at the right location and time? (select all that apply)*
  • What should you do if the patient does not have a landline?*
  • Your Assignment ID Number never changes and is always the same no matter which agency you work for.*

  • The dial in number to clock in/out on the patient's phone is:

    646-979-2521

    Your Assignment ID Number is included in the email you received.

    To clock in:

    1. Call 646-979-2521
    2. Press 1
    3. Enter Assignmnet ID Number
    4. Press 1 to confirm the Assignmnet ID Number or 0 to re-enter it
    5. You are clocked in!
       

    To clock out:

    1. Call 646-979-2521
    2. Press 2
    3. Enter Assignmnet ID Number
    4. Press 1 to confirm the Assignmnet ID Number or 0 to re-enter it
    5. Press 000
    6. You are clocked out!
       

    If you miss a clock in/out on the app, or phone clocking system, then you will be required to send in a timesheet via email or fax. Timesheets are to be used as a last resort ONLY. Click HERE to print a copy of a timesheet.

  • Thank you for completing our Electronic Visit Verification Training!

    If you have any questions, please email the head of the Coordination department.

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